Customer Project Manager

What are your contributions to the team?

• Adhere to Bombardier General Work Requirements.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.  Upsells additional work to Customer.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.  Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow-up.  Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft. 
• Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs).
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects.  Issues and collects DPRs, reviews payment terms with Customer.

How to thrive in this role?

• Typically, a minimum 8 years of experience working in aircraft maintenance environment with a proven track record of project management and exposure to the service center environment for Business Aircraft. 
• Typically, a minimum 2-year Customer Project Manager experience.
• 4-year college degree preferred, not required. 
• FAA Airframe and Powerplant license preferred, not required.
• Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
• Basic business acumen to include of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs.
• Working knowledge of SAP and Pivotal maintenance transactions.
• Ability to demonstrate strong leadership and coaching skills with the ability to develop people.
• Able to perform the role as a Operations Manager, when needed.